Please read below for information regarding our current office policies in light of the COVID-19 (coronavirus) pandemic.
Please CALL our office if: You or anyone in your household has been in direct contact with someone who has lab confirmed COVID-19. PLEASE DO NOT COME TO THE OFFICE. Please call our office and one our triage nurses or physicians will direct you on how to proceed.
During the current COVID-19 pandemic:
- Wellness Hours: Appointments between 8am-12pm will be for well child visits, all non-sick follow-up and acute visits only.
- Our office will be closed from 12-1pm for cleaning and will also be thoroughly cleaned at the end of the day.
- Appointments between 1pm and 5pm will be available for all appointment types including sick visits.
- For patients with fever and/or symptoms of an infection we ask that you call the office when you arrive for your appointment and wait in your vehicle for a staff member to bring you directly into the room where you will be seen. This will help us avoid spreading illness in our waiting room during this time.
- If your child is scheduled for a visit during well hours but you or your child is experiencing fever, cough or other respiratory symptoms please call our office for a new appointment time.
- We are strongly urging families to limit other family members accompanying well or sick visits in order to comply with social distancing.
- In compliance with the state mandate and to keep everyone safe we ask that everyone over the age of 2 years please wear a mask to the office.
Our staff is committed to answering your questions and addressing your concerns as they arise. We understand the heightened level of uncertainty that will be with us all for the foreseeable future and we are dedicated to continuing to offer everyone the highest quality of care going forward. Information on Coronavirus is being updated on a daily basis and, as such, our strategies to best serve you will be subject to changes accordingly. Remember, children are doing particularly well and, as always, we appreciate your patience and understanding!
If you have general questions regarding COVID-19, please check out the Monroe County Coronavirus website or call the general hotline at 1-888-364-3065.
